[A series of slides are seen, showing in-progress moves in houses and apartments. A narrator speaks on the soundtrack.]
NARRATOR >> What to ask when hiring a mover.
Question 1: Does the mover have a good reputation?
Start by asking friends and family for recommendations.
Once you have a mover in mind, always ask for and check three references.
You should also check online reviews and go to ontario.ca/ConsumerBeware to search for recent charges, complaints or convictions.
Question 2 : Do they have insurance?
It’s also a good idea to get the name of their insurance provider and their policy number.
Question 3: Can your estimate be included in your contract?
Under Ontario law, a mover cannot charge you more than 10% above the estimated cost, unless you agree to change the estimate because you need new goods or services.
Question 4: Who is responsible for damage or loss? Ask, and consider including it in your contract.
Question 5: What happens if there is a delay, like if the mover’s vehicle breaks down?
Asking for details can help avoid some problems.
Know your rights. Ask the right questions.