[TITLE: Know Your Rights: Hiring a Mover.] [Consumer Protection Ontario Logo.] [Ontario Logo.]
[Shots of Host inside a house, which is clearly in the midst of moving furnishings - tables and chairs strewn across the room that the Host is in. During his comments below, there are also close-up shots of referenced documents and b-roll of topical footage.]
HOST >> Are you moving? Here are a few tips to think about before you hire a mover. Ask family and friends for recommendations - shop around, get written quotes from three movers. Remember, reputable movers won't quote over the phone. They'll want to inspect your furnishings so they can give an accurate estimate. Always get a detailed estimate in writing. For example, how are costs determined? By the number of boxes? The number of hours? Or some other method? Could there be any extra costs? How will they be calculated? Read the fine print before you sign. And when moving day arrives, remember that the final costs for the move can not be more than 10% above the estimate in your contract. A mover can't hold your goods to demand extra payment - that's an unfair practice. In the moment, you may have no choice. But if you pay, write on the invoice that you have paid under protest, then follow up with the company. If you have a dispute, put it in writing to the company. Keep copies of all related documents. If you can't resolve an issue with the company, file a complaint with the Ministry of Consumer Services. Remember, the cheapest mover is not necessarily the best deal. Happy moving!
[TITLE: Consumer Protection Ontario Logo. URL: Ontario.ca/ConsumerProtection.] [TITLE: Ontario Logo.]